---
title: Guarantee UV lamps
url: "https://www.purion.de/en/contact-us/guarantee-uv-lamps/"
date: 2025-01-31
modified: 2025-01-31
lastUpdated: 2025-01-31
---

# Guarantee UV lamps

1. [Home](https://www.purion.de/en/)
2. [Contact us](https://www.purion.de/en/contact-us/consulting/)
3. Guarantee UV lamps

  **Warranty regulation for PURION UV low-pressure lamps**

PURION® GmbH grants the following guarantee on UV low-pressure lamps supplied in the event of complaints:

- The basis for the decision on a replacement is the evaluation of the lamp at PURION® GmbH. This means that all complaints must be sent to PURION® GmbH.
- The warranty period is 10,000 operating hours for UV low pressure lamps, 8,000 for UV amalgam lamps, or a maximum of 2 years from the date of delivery.
- Up to 1,000 hours the lamps will be fully replaced.
- Up to 10,000 hours, UV low-pressure lamps will be replaced on a pro rata basis in relation to the burning time.
- UV amalgam lamps will be replaced on a pro rata basis in relation to the burning time up to 8,000 hours.
- Unless otherwise specified, the number of starts is set at 5-6 per day.
- The burning time and the number of starts must be verified by suitable measures.
- The lamp must be operated on ballasts supplied by PURION GmbH or the ballast must have been tested by PURION GmbH.
- Broken glass will not be replaced

If no separate agreements have been made, these conditions shall apply. Special arrangements must be made in writing.

[Warranty PURION UV lamps](https://www.purion.de/fileadmin/user_upload/user_upload/pdf/english/data_sheets/lamps/Warranty_for_PURION_UV_lamps_DS_EN.pdf)

 ### WE ARE HAPPY TO ADVISE YOU!

Do you have any questions or would you like personalised advice?

- [+49 (0)3682 / 479087](tel:+4903682479087)
- [+49 (0)3682 / 479086](tel:+4903682479086)
- <uv-technology@purion.de>

[CONTACT](https://www.purion.de/en/contact-us/consulting/)